quick answers
Sometimes you need clarification — fast. Please find the answers to my most commonly asked questions below. If you would like more help, I'm only a message away!
What types of design services do you offer?
Branding suites, Canva templates, business cards, websites, and a whole lot more! Visit my Services page for the full list of how I create cohesive, strategic visual stories.
What makes your process different from a DIY tool or a cheap freelancer?
Strategy. Every logo and layout is handcrafted and rooted in research. I combine creative intuition with over a decade of experience to build a unique story that sets you apart from the competition.
Can you help me figure out what I need, or do I have to have a list ready?
You don’t need a list, you just need a goal. Part of my role is helping you determine which creative assets will actually move the needle for your business. We’ll start with your "Big Picture" and I’ll build a custom package of deliverables that targets your specific pain points and saves you time.
Do you offer ongoing support or monthly design help?
Absolutely. After we’ve built your brand, most clients transition into a monthly design retainer. This secures a set amount of my time each month for social media graphics, website updates, and marketing materials, ensuring your brand stays consistent without you having to manage the creative yourself.
I’m overwhelmed. How much of my time will this take?
My goal is to offload your creative stress, not add to it. After you complete a few discovery questions to help me understand your objectives, I take the lead. You’ll simply need to provide feedback, while I handle the heavy lifting.
Do you require a deposit and when is the final payment due?
A 50% deposit is required to secure your spot on my calendar. The remaining balance is due upon project approval, before you receive your final files.
What payment methods do you accept?
I accept cash and check, as well as online payments via PayPal. Through PayPal, I can accept Venmo, Apple Pay, and all major credit cards (Visa, Mastercard, American Express, and Discover).
Do you accept payment plans?
Yes! Through PayPal, you can select the Pay Later option to break your project cost into manageable installments.
How long does a typical project take?
Most branding projects are completed within 1–3 months. Larger web or complex identity projects can take longer depending on scope and complexity.
How many revisions are included and what happens if I need more?
Each deliverable includes 3 rounds of revisions. Most clients find we hit the mark well before the third round! Additional rounds are billed at my standard $100/hr rate.
What counts as a revision?
Revisions are adjustments to color, fonts, layout, or text to refine a concept. They are meant to polish the work, not restart the project from scratch.
Will I own the final designs?
Yes. Once your final invoice is paid, you have a permanent license to use the designs for your business however you see fit.
What file formats will I receive at project completion?
You’ll receive all the high resolution files you need (JPG, PNG, PDF, EPS, etc.). I also include a Quick Guide so you know exactly which file to use for print vs. social media.
Can you help with creative strategy, not just design?
Every project includes creative strategy — making thoughtful, strategic decisions is part of every design I create. If you’d like a standalone strategy consultation, email me at ben@barrett.graphics.
Can you redesign my existing logo or brand instead of starting from scratch?
I can definitely work with your existing brand. However, I’ll always provide transparent, honest feedback on what will perform best for your target audience, even if that means suggesting a more significant update.
Can I use your designs in ads or merch?
Absolutely! You can use your designs for any purpose defined in our initial scope. If you need help adapting a design for a new use (like turning a logo into apparel), I’m happy to assist.
Do you accept rush projects?
Yes. If my schedule allows, I can prioritize your project for a premium fee.
How will we communicate during the project?
While I prefer email for tracking details, I’m happy to jump on a Google Meet, a phone call, or grab lunch — whatever works best for you.
Can you help with printing or sign installation?
I handle the design and file prep. For physical production, I can provide trusted vendor recommendations and assist with communication to ensure your design is produced perfectly.
"I recommend Barrett Graphics. They were prompt with my request and did an excellent job designing our logo. Thanks again, Ben!"
clayton allison
Elite Property Restoration
